Amazon Robotics Technical Support Engineer Amazon ARTS 

United Kingdom, England, London 

643991679

Key job responsibilitiesIn this role, you will provide remote technical support through tickets and voice communication, ensuring the reliability and performance of our robotics systems. To set you up for success, we offer comprehensive internal training, hands-on mentorship both onsite and remotely, and additional training at customer locations.Work Schedule & Remote Policy:This is a full-time, five-day workweek role, with one of those days being a Saturday or Sunday to help maintain seamless 24/7 support.

- Relevant bachelor’s degree or an equivalent combination of education and experience.
- Three years of technical support experience in an enterprise environment, with a focus on troubleshooting and finding the root cause of issues rather than system setup.
- Strong verbal and written communication skills, with the ability to clearly explain technical issues to different audiences, including customers and leadership. Experience in writing technical documentation or support articles.
- Hands-on experience troubleshooting technical issues, including reading and analyzing logs, using dashboards, and responding to service alerts and alarms.
- Experience with system administration and troubleshooting, preferably in Linux, along with a basic understanding of networking.

- Master’s degree in a relevant technical field.
- Five or more years of troubleshooting systems, platforms, or applications in a second-line (or above) operations team.
- Active technical certifications in one or more relevant technical fields (Cloud services, Networking, Cybersecurity, etc.).
- Understanding of project and change management methodologies and best practices.
- Scripting knowledge in any programming language, with previous experience automating tasks via scripts.