JPMorgan Payment Lifecycle Associate 

India, Maharashtra, Mumbai 

643722823

Job Responsibilities:

• Provide overall supervision/leadership to the staff during their shift operating window.
• Monitor and report shift and site/shift performance. Review staffing and volume trends to ensure the optimal capacity plan is in place.
• Foster information sharing so that continuity of data exists within the site and across the business. Develop an environment of continuous focus on quantifiable productivity and quality.
• Conduct constant and regular review of processes and performance with focus on improving departmental competency/performance rating.
• Perform regular reviews of procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Conduct constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability.
• Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Foster and champion a High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Interact regularly with global managers for the process. Assist the management team in risk assessment for process and recommend/implement controls.
• Identify areas where efficiency can be gained within the process.

Required Qualifications, Skills and Capabilities:

• Minimum 10 years of Operational Experience in Due Diligence, Sanctions/KYC, as a people Manager with 3 years experience of at least 7 staff.
• Post Graduate with 4 years of post qualification experience in similar environment or Graduate with Minimum 6 years - Financial Operations Processing experience, with a higher vintage and strong team management experience in similar environment.
• Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
• Proven leadership and people management skills.
• Proven ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Strong PC, project management, and analytical skills.
• Knowledge of MS Access, Excel, PowerPoint, and Word.

Preferred Qualifications, Skills and Capabilities:

• Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. (Prior experience and working knowledge of compliance /sanctions screening is a plus)