PNC Experience Designer Lead 

United States, Pennsylvania, Pittsburgh 

641980297

You'll be a key player in shaping product design and digital strategy by collaborating with experience and content designers, digital product managers, and core line of business partners. You’ll use a clear voice to advocate for the small business customer along with strong technical design skills to deliver a best-in-class UI/UX.You’ll work across these human-centered design practices:
Experience design artifact creation that tells a great story
Design research and usability testing
Visual and communication design
Interactive prototypingIn this role, you'll focus on:
-Applying your UI and UX skills to both established and new products and services-Money movement activities including digital payments and transactions-Creating strong visual presentations that tell a story and align stakeholders
-Using quantitative and qualitative data to inform your design decisions
-Developing UX artifacts and roadmaps-Balancing designing for the “now” with identifying and pushing opportunities forward that break the mold-Collaborating with digital product managers to refine requirements that create a shared vision and strategy for our digital experiences today and into the futureWe think you could be successful if you:-Can handle the details for multiple projects and deadlines
-Believe iteration is the best path to improvement and can adapt quickly to change
-Take initiative and act on opportunities for improvement
-Have an online portfolio that demonstrates strong experience in creating end-to-end digital solutions through ideation, user research, wireframing, and visual design iteration
-Can utilize software design tools such as the Adobe Creative Suite and Figma
Job Description

• Transforms complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Leads and guides the discovery of customer and business needs through contextual inquiries, generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs.
• Sets the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
• Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
• Establish research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
• Coaches and mentors junior staff; Assists management team in training new staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, WireframingBusiness Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface DesignRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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