Amazon DCO Technician IV SBN 

United States, Indiana 

641292460

All physical requirements are expected with reasonable accommodations:* Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
* Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
* Some regional travel may be requiredKey job responsibilities
· Working to meet SLA’s against assigned trouble tickets via a directed workflow.
· Being first line touch point for hardware troubleshooting and technical issues.
· Performing regular server hardware repairs(drives, motherboards etc).
· Carrying out routine network, server hardware and OS related repairs.
· Working with cross-functional teams on a regular basis to complete routine work.
· Adhering to security and safety best practices in the data center.
· Participating in team meetings for metric analysis and daily/weekly goals achievement.
· Identifying and help create documentation for use globally.
· Identifying and help create process improvements relevant to the data center environment.
· Performing server upgrades, rebuilds, scheduled works as required.
· Interacting with third party vendors & contractors.
· Contributing to the development of other team members.A day in the life
Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge:
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovation
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 1+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma