Citi Group Apps Sup Tech Lead Analyst - C13 NEW YORK 

United States, New York, New York 

640719073

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

• Passionate Data & Analytics Advocate: You possess a deep understanding of data and analytics and are excited about leveraging its power to drive organizational change.
• Strategic Thinker & Problem Solver: You can analyze complex situations, identify opportunities, and develop innovative solutions.
• Technical Acumen: You have a strong command of data analysis tools and techniques, including experience with:
  • Data visualization tools (e.g., Tableau, Power BI)
  • Programming languages (e.g., Python)
  • Data analysis and statistical methodologies
• Effective Communicator: You can clearly articulate complex technical concepts to both technical and non-technical audiences. You are adept at building relationships and fostering collaboration.
• Results-Oriented: You are driven to deliver impactful results and have a proven track record of success in data and analytics initiatives.
• Delivery Focused: You are able to coordinate and deliver work across multiple domains to achieve impactful change

• Drive Data & Analytics Maturity: Spearhead the evolution of our data and analytics capabilities within Production Management. Champion the adoption of advanced analytics, transitioning from descriptive and diagnostic analysis to predictive and prescriptive insights.
• Enable Data-Driven Decision Making: Collaborate effectively across teams to define, measure, and communicate the impact of data and analytics initiatives. Empower data-driven decision-making processes that drive tangible improvements.
• Champion Innovation: Foster a culture of innovation and continuous improvement. Explore and implement cutting-edge technologies and methodologies to enhance our data and analytics processes.
• Be a Collaborative Leader: Work closely with stakeholders across Production Management and other departments to ensure the successful implementation of data and analytics initiatives. Leverage your strong communication skills to build and maintain effective relationships.
• Delivery Focused : Planning, coordinating, defining and executing complex and interdependent work efforts to achieve targets to tight deadlines

• Advanced Tableau / Power BI
• Advanced Process mapping/reengineering
• Advanced Data Analytics/Visualization
• Advanced MS Office
• Proficient Python
• Proficient Project management with ability to coordinate and deliver cross functionally

• Advanced JIRA / AGILE
• Advanced Statistical Analysis
• Practical Experience with Site Reliability Engineering (SRE) principles
• AI / Emerging Technologies
• Production Support experience
• Proficient Business Analysis

Anticipated Posting Close Date:

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