Amazon Support Engineer Alexa Communication 

India, Tamil Nadu 

6391755

As a member of the Alexa Comms Ops team, you will act as a subject matter expert in systems availability, monitoring, and performance optimization.
You will work directly with our development teams to identify and resolve primary causes of service impacting issues and implement mitigation to common failure scenarios.
Key job responsibilities
As an Operations Support Engineer, your key responsibilities will include:Learn and use groundbreaking technologies.
Apply advanced troubleshooting/debugging techniques to root cause incoming tickets.
Drive projects that improve support-related processes and automated incident resolution.
Develop internal tools, primarily in Ruby or Java.
Balance support/ops requests with software development or systems engineering work while still having fun.

- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

- Experience with AWS, networks and operating systems