Microsoft Technical Support Engineering - DBA 

Taiwan, Taoyuan City 

638795045

Required Qualifications:

• 5+ years technical support, technical consulting experience, or information technology

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology

• 3+ years of Microsoft SQL Server Database Administration including migration experience in SQL Server 2008R2/2008/2012/2014/2016.

• Exposure to SQL Server installations including 2005/2008/2008R2/2012/2014/2016/2017/2022 on new 32-bit and x64-bit Operating System.

• Knowledge in upgrading SQL server software to new versions, applying service packs and patches, database mirroring, auditing and security configurations, clustering, maintenance plans, always on, back up and restore.
• Proficient with SQL Management Studio, Enterprise Manager, Query Analyzer, rescheduling jobs with SQL Server.
• Exposure to creating DB Maintenance plans, rebuild/reorganize indexes & performing integrity checks.

Other Requiremets:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereaft.

This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United Statesgovernment agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

• Experience with High Availability and Disaster Recoveries like Replication, Log Shipping, Mirroring, and Clustering.
• Proficient in implementing different types of Replication Models like Snapshot, Transactional, and Merge.
• Understanding of System Performance by tuning SQL queries and stored procedures by using SQL Profiler, Database Engine Tuning Advisor, Windows performance monitor, DMVs, Resource Governor, Data collection Reports, crystal reports, DBCC and Custom Script, Built-in performance Report and Activity Monitor.
• Customer management and teaming skills, supporting customers on phone and written correspondence regarding technical questions and issues.

• Microsoft Technology Certifications
• Solid technical and troubleshooting skills
• Passion for technology and learning
• Ability to communicate both written and verbally with a wide variety of customers.

Response and Resolution:

• • Reviews complex issues (e.g., multiple components of a product) and contacts customers to understandissue. Ensures customers stay informed as to the status/solution of their issue. U

• • Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-basearticles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problemin order toproactively resolve potential issues in the future.

• • Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficienciesimpactingcustomers. Analyzes patterns of problems andidentifiesworkflows tooptimize

• • Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks,writestechnical articles) and contributes to the content and readiness strategy. MentorsTechnical Support Engineers or members from other teams outside of Customer Service and Support (CSS). Develops expert level competence on support topics.

Product/Process Improvement:

• • Provides feedback to more senior engineers or serviceabilityteamon functionality of products based on engagements with customers. • Provides feedback to the product group for product improvement.Leverages overall product knowledge to determine if and when features require enhancements.

• • Engages with engineering team to investigate product bugs, provides business impact, and collaborates withappropriate stakeholdersand senior team members on fixes.

• • Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.

• • Translates feedback and creates processes and workflows for case resolution.

• • Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings toidentifyand communicate readiness needs to manager or readiness

• • Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

• Embody our and