Cisco ThousandEyes 

Japan, Minato 

636960709

The candidate should possess the following:

• 3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles
• Strong desire to learn and ability to work independently in a fast paced environment
• Knowledge of network infrastructures, cloud technologies and application frameworks
• English skillset required
• Experience with scripting languages (e.g., Python, Perl, JavaScript) (prefer)
• Excellent communication, presentation, and problem-solving skills
• Bachelor’s degree or equivalent in Computer Science or related field (prefer)

Responsibilities include:

• Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
• Collaborate with the Customer Success Specialist and Sales team on account strategy
• Identify customer strategic initiatives and potential use cases
• Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business
• Actively identify new and expansion opportunities
• Share customer feedback and enhancement requests with the Product team
• Deliver product updates sessions highlighting new capabilities that have been released