Amazon Support Eng II RED 

United States, Washington, Seattle 

63589517

Key job responsibilities
Responsibilities include, but are not limited to
• Troubleshoot difficult IT problems without SOPs.
• Collaborate with internal teams or vendors to execute projects and resolve customer issues.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback when necessary.
• Automate manual tasks; create/improve small tools that help make team operations more efficient.
• Be the first point of escalation.
• Own customer issues and drive to completion.
• Participate in hiring, training and development of others.
• High attention to detail and capable of managing multiple priorities simultaneously.
• On-call for high-severity issues outside standard hours.
• Work with the team onsite in our corporate offices Monday-Friday.
• Ability to travel up to 30%.

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 3+ years of IT client, server, and network service delivery experience

- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
- Experience driving IT projects to completion with little supervision
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting