As a Senior Technical Account Manager (TAM) in the AWS Enterprise Support ISV segment, you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.Key job responsibilities- Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management
- Consult with a range of stakeholders from developers through to C-suite executives
- Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planningAbout the team
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Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
- Track record in influencing management in technical, operational and strategic decisions
- Experience in operational services or support environment
- Hands-on experience with AWS services and/or other cloud offerings
- Experience with SaaS, multi-tenant architectures and deployment automation is a plus
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