Amazon Technical Operations Manager AWS Support Engineering 

India, Karnataka, Bengaluru 

635050546

Key job responsibilities
Key expectations of the AWS India Support Manager include:
• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
• Influence Sr. Support Engineers and development teams to improve the customer support experience.
• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.
• Handle escalations and guide engineers to the proper teams by diving deep into the problem.
• Drives effective business and technical discussions.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional

• Bachelor’s degree OR equivalent experience in a technical position
• 10+ years of experience in technical support, engineering or operations environment, 2+ of which should be in managing technical teams with people and performance management.
• Proven track record of driving improvement programs in the operations, engineering and support fields; Proven track record of delivering results through people, business and operations management.
• Hands on experience in one of the technical domains, Cloud Exposure, Strong in DevOps, CI/CD, Kubernetes, Docker, Container OR development/programming skills, OR Application/product Support OR Serverless, developer, mobile, testing knowledge OR Linux, Windows, Networking OR Data domains (DataBases, Analytics, BigData)
• Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.

• International experience is an added bonus.
• The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance.
• AWS SAA certification will be plus.