Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk and control standards, and ensuring regulatory compliance
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Participates in a range of strategic and tactical initiatives that support improved client experience and business execution
- Supports global business development opportunities such as new markets, new product rollout, new deals, issue resolution, cross functional productivity
- Develops close and influencing relationships with product, sales, service, implementations, infrastructure/support groups and JPMorgan business partners
- Executes quantitative analyses to identity key themes and insights, including ability to source relevant datasets, determine critical components and build appropriate models / outputs
- Develops executive level presentations to convey key points
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Strong project and process management skills
- Ability to develop strong partnerships across business lines, cultures and various functions
- Excellent written and verbal communication skills
- Data management skills
- Bachelor’s degree
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience in wholesale banking with understanding of the TS/wholesale payments business and products
- Graduate degree in a relevant field