Yotpo Customer Success Manager Enterprise – SMS 

United States, New York, New York 

634656543

**This is a role that can be remote in US or Canada**

In this role, you’ll be instrumental in fostering strong client relationships, understanding their needs, and ensuring their success with Yotpo SMS. Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and satisfaction.

How You’ll Make An Impact

• Showcase your deep understanding of retail, ecommerce, the Shopify ecosystem, and D2C while consulting with marketing and operational leaders to help them optimize for retention and LTV
• Serve as a trusted advisor to clients, leveraging your e-commerce expertise to consult on their business challenges and objectives
• Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful value realization and expansion opportunities
• Build deep trust and demonstrate the continuous value of our solutions by successfully renewing and expanding the customers within your book of business
• Conduct regular business reviews and workshops that will empower clients to maximize the full potential of our platform
• Build and nurture strong relationships with key stakeholders including decision-makers / executive buyers
• Collaborate closely with internal teams, including sales, product, and marketing to inform product development and strategic decisions
• Quarterback internal initiatives that directly impact the success of our business and our business partners
• Demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach based on the unique challenges and opportunities within each vertical
• Be a force in the ecosystem as a highly visible Yotpo ambassador, partnering not only with clients, but agencies, technology partners, and leading ecommerce platforms.

About You:

• Highly Adaptable : You possess the ability to adjust to various circumstances while maintaining authenticity. Your adaptability allows you to effectively engage with stakeholders at various levels both internally and externally.
• Emotional Intelligence : High emotional intelligence is crucial for this role. You can read the room, understand unspoken dynamics, and operate with agility
• Commercial Acumen : Your commercially-minded approach enables you to understand clients’ broader business objectives and align our platform solutions to drive success.
• Solutions Oriented : You’re two steps ahead. Your knack for connecting the dots allows you to present our customers with relevant and innovative solutions.
• Active Listener : You are someone who listens with intent, absorbs information, and responds thoughtfully. Your charismatic and engaging demeanor allows you to build rapport easily and maintain strong relationships with clients and colleagues.
• Organization and Time Management : You consistently demonstrate exceptional organization and time management skills to meet deadlines and deliver results

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity, going into the office 3 days per week.

Base salary $100,000 – 125,000

In addition to base salary, this role includes a variable compensation component.