JPMorgan Transactions Supervisor - Document Processing Services Team 

United States, Delaware, Wilmington 

634625354

As a Transactions Supervisor in the Document Processing Services (DPS) you will be responsible for overseeing and ensuring smooth transactions of our inbound mail. Your responsibilities will include overseeing employees responsible for scanning and indexing of incoming mail/faxes and credit card applications, as well as handling undelivered mail. You will be responsible for functional business management and people leadership.

Job responsibilities

• Manage team of typically 10-20 employees and provide day-to-day coordination of operations activities for Document Processing Services, including assigning and setting workflow priorities
• Train, develop skills, and conduct performance reviews for employees
• Execute on business initiatives as directed, and monitor daily performance against established metrics
• Provide outstanding customer experience across channels by focusing on delivering the “Chase Values: Service, Heart, Curiosity, Courage and Excellence”.
• Identify and implement simplifying processes as a part of reduction efforts, drive greater operational efficiencies through simplification and continually identify opportunities to improve quality and timeliness
• Successfully implement all Consumer and Community Banking projects on time and ensure results meet operations and customer expectations
• Ensure that best practices, procedures, updates, and communications are shared and implemented across teams and departments and sites.
• Interact with internal customers for extensive tasks, may work with many customers with little direct supervision.
• Manage the business with discipline and strong controls: Procedures, Controls, Tests, Maps, Procedures and Exam Readiness
• Ensure to abide by all applicable regulatory and department practices and procedures

Required qualifications, capabilities, and skills

• Leadership and people management skills with ability to develop skills and coach employees
• 2+ years leadership or professional experience in an operations environment
• Ability to communicate (written and oral) and interact effectively at all levels of the organization
• Experience with following department controls and operational excellence; includes assisting project delivery, assist procedural writing, and independent decision making or sound judgment.
• Customer Service skills including conflict resolution and assisting with change management.
• Assist in Expense and Revenue Management
• Ability to Manage Team members in a high paced production and multi-functional operations environment to meet deadlines
• Organization skills
• Influential skills

Preferred qualifications, capabilities, and skills

• Bachelor's degree or Equivalent experience

1st shift Monday - Friday Full time onsite