As a Project Manager in the Implementations Global Program Management & Strategy team you will support our North America strategic priorities, business transformation and operational efficiency initiatives. You will focus will be on improving end-to-end processes and tools that will enhance the client and employee experience while driving a continuous improvement culture. As a Project Manager, you will manage and bring to successful execution various, highly visibility cross-functional projects by developing plans, managing dependencies, analyzing potential risks/benefits, and working with key partners.
Job Responsibilities:
- Manage multiple fast-paced, cross-functional strategic priorities that have significant regional and global impact
- Manage, administer, champion/owner for our auxiliary non-production tools and processes
- Develop and manage the Regional BUR, Reports & Scorecards for the Region; working effectively at all levels and providing progress communications to stakeholders on a regular basis
- Lead working groups to concrete actionable deliverables, identify and escalate issues/risks, and achieve agreement on scope and delivery milestones
- Partner with various stakeholders (Sales, Service, Ops, Tech and Product ) and subject matter experts to identify and address efficiency opportunities to continuously improve the business
- Lead working groups to achieve the best business value possible
- Maintain our control environment by ensuring projects are completed in accordance with all Risk, Control and other relevant firmwide guidelines
Required qualifications, skills and capabilities:
- 3 years of Project Management experience
- Broad delivery experience, including understanding of tools, processes & best practices
- Strategic thinker with proven analytical abilities
- Excellent verbal & written communication skills; must be able to communicate progress and issues to the team and stakeholders regularly, thoroughly, and clearly
- Proven ability to work independently & through ambiguity and define path forward
- Demonstrated initiative and creativity to ensure successful and timely execution
- Advanced MS PowerPoint and excel skills, with demonstrated ability to simplify complex subject matter into digestible executive communications
- Intellectual curiosity and propensity to learn new subjects quickly
- Strong inter-personal skills to instill confidence and trust
Preferred Qualifications, Skills and Capabilities
- Experience in Financial Services, Business Operations or the Payments industry
- Knowledge and experience using workflow tools (Visio), SharePoint, Alteryx, Python, and Tableau
- PM Certification
Work Schedule
- This hybrid role requires going into the office three days a week with two days flexibility to work from home, subject to change