Overall Purpose:
- Supervise and inspire a dynamic team of inside sales representatives in an Inbound Call Center dedicated to selling our innovative products and providing exceptional customer service.
- Leadership: Direct and oversee work activities to meet operational requirements, ensuring accuracy and efficiency in service delivery while maximizing sales revenue.
- Coaching and Development: Inspire, coach, and develop your team to excel in telephone sales and service, ensuring that all sales and service goals are met.
- Performance Management: Monitor and evaluate performance, providing guidance and counsel to ensure high standards are maintained.
- Talent Management: Influence key decisions regarding the hiring, promotion, and discharge of employees to build a high-performing team.
Preferred Skills:
- Knowledge of Postpaid Voice, Fiber, AT&T Internet Air, and Broadband IP products.
- Experience in sales training.
- Adaptability in a fast-paced environment.
Benefits:
- Competitive salary plus bonuses.
- Health, dental, and vision insurance.
- Retirement plan with company match.
- Professional growth opportunities.
- Supportive work environment.
Education:
- Bachelor’s degree preferred.
Experience:
- Expertise in Call Center processes, procedures, and metrics.
- Proficiency in sales, coaching, leadership, development, problem-solving, and MS Office.
- At least 5 years of sales management experience, preferably in a call center.
- Proven success in meeting sales targets.
- Strong leadership and communication skills.
- Good with numbers and data analysis.
- Familiar with CRM software and basic computer programs.
Supervisory:Yes
Our Managers - Sales Cross Sales earn between $55,900 - $83,900 annually, with the potential to earn an additional $19,000 in yearly commissions if all sales goals are met. Starting salary within this range may depend on geography, experience, expertise, and education/training.
Perks and Benefits:
- Healthcare: Comprehensive Medical, Dental, and Vision coverage.
- Financial Security: 401(k) plan with company match.
- Career Growth: Tuition reimbursement program.
- Work-Life Balance: Generous Paid Time Off and Holidays, including at least 23 days of vacation each year and 9 company-designated holidays.
- Family Support: Paid Parental Leave, Paid Caregiver Leave, and Adoption Reimbursement.
- Health and Wellness: Disability Benefits, Life and Accidental Death Insurance, supplemental benefit programs, Employee Assistance Programs, and extensive wellness programs.
- Employee Discounts: Up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone.
Bothell, Washington
Salary Range:
$61,700.00 - $92,500.00
AT&T is a fair chance employer and does not initiate a background check until an offer is made.
03/26/2025