Philips National Support Specialist 

United States 

632864936

National SupportInstallation Quality Specialistplays a critical role in ensuring first-time-right installations of Smart-hopping infrastructure to improve remote resolution rates and reduce costly field escalations. This role supports Philips’ strategic initiativeto enhance productivity and operational efficiency across HPM modalities.

Your role:

• Conduct pre-handover installation reviews for telemetry and Smart-hopping systems. Collaborate with Remote Service Engineers (RSEs) and Field Engineers tovalidateconfigurations and prevent service-impacting errors.

• Provide ad hoc field training to RSEs on evaluating PIC IX logs and Smart-hopping configurationsand develop and deliver feedback loops to improve training content and field readiness. Support onboarding and mentoring of new engineers,leveragingdeep product experience.

• Lead investigations into configuration-related escalations and document findings.Partnerwith NSS and PSE teams tooptimizesystem configurations and prevent repeat issues.

• Drive the development and enforcement of standard work instructions and configuration checklistsand contribute to the design and implementation of quality checks as part of TTS documentation.

• Stay current with evolving technologies including Smart Hopping 2.0 and hardened security requirements.Provideexpert guidance on complex customer environments and infrastructure challenges.

the right fit if:

• ’Degree inComputer Science,Biomedor related fieldpreferredwith at least5years’experienceHealthcare / IT Technologies.

• CCNA certification isrequired, CCNP is preferredwith Enterprise network troubleshooting experience.VMware certifications or equivalent experienceandWireshark Certified Network Analyst or equivalent experience,Microsoft and other certifications are a plus (ie. MCTS, MCITP, VM WARE).

• experience working in ahospitalsettingwith ability to adapt to changing work requirements in a complex,fast paceenvironment. Must be willing to travel up to 60% and be available 24/7 via phone or pager when scheduled on call.

• Ability to communicate effectively with various levels of employees and customers both verbally and in writing.Ability to calm a tense situation with upset customers if needed.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this.

How we work together

. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities,generally atthe customers’ or suppliers’ locations.

This is aField based role.

We are a health technology company. We built our entire company around the belief that every human matters, and westop until everybody everywhere has access to thehealthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $39.05to $62.48 per hour.

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $41.11to $65.77 per hour.

The pay range for this position in AK, DE, MD, NY, RI, or WA is $43.16to $69.06 per hour.

The pay range for this position in CA, CT, DC, MA, or NJ is $46.04 to $73.66 per hour.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.