Truist Banking Operations Business Consultant 

United States, North Carolina, Charlotte 

631892365

Regular or Temporary:

English (Required)

1st shift (United States of America)will be office centric position in Charlotte, NC

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Perform special projects as assigned in the general areas of problem identification and resolution, performance and productivity improvement as well as quality enhancements.

Responsible for recommendation of improvements and enhancements within area of responsibility. This is to include completing process mapping, workflow analyses, and process re-engineering.

Prepare detailed procedural manuals for area of responsibility.

Coordinate and participate in any training that is necessary as a result of conclusions reached in project-related activities or system implementation.

Provide application support, which includes problem research, analysis, resolution, and on-call support.

Upon assignment of a recommendation or stated enhancement project, complete a full evaluation to include efficiency, effectiveness and cost benefit analysis.

Maintain and communicate knowledge of industry trends and technology. Develop and maintain a professional relationship with vendors supporting assigned systems.

Help ensure regulatory compliance as applicable.

Act as the technical resource for assigned systems, to include preliminary project plans, project workbooks, etc. for necessary actions involving IT for enhancements, upgrades or implementation.

Maintain statistics, records and reports that help establish quality control standards at an acceptable rate.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seven years of banking experience, three years as a Line of Business expert or Senior Business Analyst

Excellent negotiation and presentation skills.

Thorough analytical, planning and quality control, problem-solving and organizational skills

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Strong interpersonal and communication skills, verbal and written; ability to successfully interact with and influence all levels of management and staff.

Ability to support daily activities for large, multi-function operations of moderate to high risk in operations in a 24 X 7 environment

Thorough understanding of process and production management principles.

Demonstrates effective strategic planning and process improvement aptitude for multiple bank operations functions