Philips Operations Analyst - Managed Equipment Service MES 

Australia, New South Wales, Sydney 

631278661

Your challenge

Reporting to the Solution Delivery Leader ANZ , you will be required to continue the development and maintenance of relationships with a variety of internal and external stakeholders at all levels including: Clients MES Mangers covering Operations & Contract Management, Head of Customer Support, MES Management team, district Field Service teams. Within our MES customer base, the role will engage with suppliers, operators, clinicians and administration staff as required.

With your great skills in problem solving and operational excellence focus you will be able to confidently deliver process improvement as well as the ability to leverage colleagues and influence across a matrix organisation which is critical to the success of this role.

Responsibilities include:

• Development of Key Performance Indicator reports for MES Management Meetings (monthly, quarterly, and yearly)
• Insight and reporting on Uptime for Systems managed by Philips
• Contractual profitability reporting
• Monthly collection and analysis of Service Work Orders for Key Performance Indicator (KPI) reporting
• End to end operations delivery through managing key relationships
• Oversees data management, analysis and metric application to create visibility and with the MES Management identify root causes of gaps in a consistent and best in class MES delivery
• Overseeing and maintaining system replacement roadmaps and budget allocations
• Liaison with install base team to ensure management of install base
• Liaison with centralized planning for preventative maintenance planning
• Investigation of specific work orders for MES supplier performance management
• Support the needs of Philips customers and maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value
• Assisting the solutions team with supplier follow-ups on customer inquiries

You’re the right fit if:

• Experience of operational analytics and contract administration with Industry skills/knowledge of healthcare and radiology operations being ideal.
• Strong command of Microsoft Office Suite, with advanced excel skills and previous knowledge. Experience with operations functions of Service Max a bonus.
• Experience in working within a matrix structure or cross-functional team
• You are confident in presenting on a regular basis with high level of communication (verbal, presentation and written) and stakeholder management.
• Influential interpersonal and Sales skills with the ability to build long-term and trusting customer relationships both internally and externally;