EY Senior Consultant Product & Experience Management 

United Kingdom, England, London 

631116529

Senior Consultant, Product & Experience Management

You’ll be hands-on and not afraid to dive into the detail or to ask the right questions to ensure we deliver the best possible outcomes, products and experiences for our clients and their customers. You’ll be delivering thoughtful and impactful digital products and services, driving the propositions end-to-end, from discovery and concepting activities, to creating the business case, refining the designs and prototypes, and managing the product backlog all the way through to build, delivery and go-to-market launch.

You won’t do this on your own. As an indispensable member of our Product & Experience Management team, you’ll learn from some of brightest minds in the industry, working alongside the best in Service Design, Strategy, Research, Insight and Technology.

Your Key Responsibilities–

• Work across a diverse range of Product & Experience Management engagements, shaping new product strategies, building the case for change and overseeing their delivery to the market
• Manage complex digital products and services throughout their whole lifecycle - you will drive them from discovery through to delivery
• Operate effectively within cross-functional teams, regularly collaborating with research, design, business analysts, solution architects and developers, to deliver project outcomes
• Drive the delivery of products and services that are ‘valuable’ for customers, not just ‘desirable’, and balance the design-focused (right-brain) with the commercially-focused (left-brain) goals and objectives
• Facilitate and lead workshops that align stakeholders and generate meaningful results
• Present in a clear and confident manner to a range of stakeholders across various business functions both for internal teams and clients
• Ensure research and usability testing insights are leveraged for data-driven and customer-centric decision-making
• Manage the business readiness activities, and monitoring the post-delivery progress against the KPIs, to ensure the benefits are being delivered
• Assure the delivery is managed within acceptable quality and risk parameters
• Collaborate with your peers, leveraging the power of the EY network to build solutions to client’s biggest problems
• Work with the Product & Experience Management Practice leadership team to support, grow and develop the practice and pursue new business opportunities

Skills & Attributes for Success

Character

• Intrapreneurial and resilient navigator of client challenges
• Handles ambiguity with ease
• Fearless problem solver, not afraid to ask the tough questions
• Leads by example, with a “get it done” approach to delivering value for clients
• A passion for research and understanding human-beings and how they tick

• Measures themselves on outcomes, not outputs

Essential Skills

• Comfortable challenging the status quo, working at high level strategy or detailed design, and able to adapt accordingly
• Strong communicator, with ability to act as a trusted partner and manage stakeholders
• Possesses an understanding of how to succeed in a large organisation, whilst remaining agile and nimble to achieve results
• Understanding a client's perspective and ability to rapidly assimilate into their organisation and culture
• Ability to work with development teams and technical resources to implement designs
• Familiarity/experience with JIRA/Confluence

Capability

• Brings a core consulting skillset, able to absorb information and apply to problem at hand
• Practical “agile” delivery experience (preferably certified)
• Prior experience in product management and/or product ownership
• Ability to drive strategic, data-driven decision-making in businesses
• Understanding of and ability to navigate regulatory landscapes and governance models
• Customer obsessed, with understanding of key Financial Service and wider industry trends, and interest in future technology

Professional Experience–

• 2-4 years of experience in Product Management/Ownership, Business Analysis, Consulting
• Evidenced experience of delivering and optimising products, services, and experiences from the initial idea, through to business readiness, and right into the hands of the customer
• Worked alongside designers and product owners to create impactful products, services and experiences
• Experience building positive relationships with integrity and authenticity
• Experience designing and facilitating complex workshops for large, broad stakeholder groups
• Practical hands-on experience with the latest software across both design and delivery; from Adobe Creative Suite to Figma, Invision, through to Jira/Confluence
• Ability to produce high-quality written deliverables in fluent English
• A willingness to travel and work in client offices, both in the UK and overseas

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you