Apply strong presentation skills with the ability to facilitate training classes in many settings. Train new team members in end-to-end processes with an emphasis on safety, quality, and productivity. Strong verbal and written communication skills, including solid interpersonal skills, are preferred to facilitate many sizes of classes
Provide training to existing team members as processes evolve and improve to ensure team member success as processes change. Promote continuous improvement of all training programs including software systems, Inventory Management, and high-voltage battery safety
Track training coverage for all Service Center staff. Identify areas where additional training is required, while adding to and removing training retirements as business needs change
Assist in retraining low-performing team members to assist with improvement and development. Explain KPIs and metrics to team members in ways entry-level team members can digest to set clear expectations from day one
Work with the Service Parts Operations Training Supervisor/Manager and other key stakeholders to identify training needs, facilitate appropriate training, and provide feedback to support learner growth.
Facilitate virtual new hire orientation activities as needed
Document virtual and in-person training sessions within the Inside Tesla Learning Management System
Demonstrates personal leadership and accountability, willing to adjust the schedule as trainee needs change
What You’ll Bring
Evidence of exceptional Parts Advisor knowledge and teaching ability, while displaying empathy, patience, and a high degree of interest in adult learning
Experience in high-volume training or coordination/administrative role in a fast-paced environment and leadership role. Experience with promoting systems and organization
Strong presentation skills with the ability to facilitate training classes, including strong verbal and written communication skills, including solid interpersonal skills
The individual will work a minimum of 40 hours per week across M-F and should be able to acquire a valid U.S. passport to train in Canada, Puerto Rico, and Mexico if needed