Key Deliverables:
• Own and maintain the Weekly Business Review (WBR) reporting suite, providing critical business insights to leadership
• Develop and maintain comprehensive Dashboards to monitor feature performance of the Agent and customer engagement
• Build and maintain automated reporting for P0 metrics
• Lead rapid-response analytics for critical escalations and customer experience issuesAs a Sr. BIE, you will:
• Design, develop, and maintain complex data pipelines.
• Create comprehensive dashboards and reports using tools like QuickSight for real-time monitoring
• Partner with Applied Scientists and Engineers to measure the effectiveness of our LLMs.
• Build analytical frameworks to evaluate A/B test results
• Develop automated monitoring systems for business-critical metrics.
• Lead cross-functional analytics initiatives with product, science, and engineering teams
- 8+ years of professional or military experience
- 5+ years of SQL experience
- Experience programming to extract, transform and clean large (multi-TB) data sets
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience with AWS technologies
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with theory and practice of information retrieval, data science, machine learning and data mining
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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