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KLA Technical Support Engineer - Semiconductor Process Control Equipment Ireland, Dublin 629182243
31.07.2024
We are looking for a Tech Support Engineers (TSE) to independently respond to issues where first-line product support has been unable to fix problems inmalfunctioning.TSEs work on more difficult problems requiring in-depth system knowledge and understanding of operatingprinciples. TSE’sexercise judgment within broadly defined practices and policies in selecting methods and techniques for achieving results. If a depth of technical understanding is required, a TSE consults with other engineering teams and hosts meetingsto determine thebest course of action. Lastly, TSEs document troubleshooting processes and technical findings to generate service reports.
YOUR MAJOR RESPONSIBILITIES:
YOUR MAJOR RESPONSIBILITIES:
- Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.
- Domestic and international travel up to 50% of the time as you will travel to customer sites to resolve urgent escalations
- Acting as a technical escalation point for other support Engineers becoming an expert on our product
- Be the face of our company, ensuring customer satisfaction with our service solving complx issues with tools at customer sites
- Act as Technical Support representative for new product development.
- Complete high quality reports and documentation
- An experienced engineer working with Semiconductor
- Ability to understand and tackle problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.
- Experience working on electronic systems within the semiconductor industry is a plus.
- Outstanding interpersonal communication, analytical and problem-solving skills.
- Fluent in English language is a must, French language is a plus
- Full driver’s license
- Dynamic opportunity and growth potential in the Semiconductor Industry.
- A competitive, family friendly total rewards package.
- Variable compensation components, e.g. participation in company stock purchase plan.
- Company car or car allowance.
- Award-winning training.
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