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IBM Technical Support Engineer 
Ireland, Dublin 
49191922

10.07.2024

Your Role and Responsibilities

Essential Functions:

  • Provide accurate and efficient support to IBM Software customers by researching and identifying applicable solutions
  • Provide timely and clear communication to customers
  • Identify and reports defects to the development team once applicable analysis has been completed
  • Identify documentation improvements and writes knowledge articles for internal and external audiences
  • Support all components and processes of the IBM Rapid Network Automation Software
  • Support new and existing client software environments over chat as well as via WebEx or Microsoft Teams (desktop sharing) within established SLO’s
  • Responsible for addressing customer issues and seeking resolution while maintaining overall customer satisfaction


Required Technical and Professional Expertise

  • Excellent communication skills and strong desire to work with customers (namely network engineers, network managers, and operations engineers)
  • Exhibit good logical and analytical problem-solving skills
  • Ability to adapt quickly to customer-driven priorities
  • Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels
  • Familiar with containerization and orchestration platforms like Docker and Kubernetes.
  • Experience using REST API in scalable production environments.
  • Possess in-depth knowledge and able to troubleshoot HTTP(S) issues while coordinating with internal and external stakeholders.


Preferred Technical and Professional Expertise

  • SAML, LDAP, RADIUS
  • JavaScript, Python and experience with IDEs.
  • IBM SevOne NPM