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Lemonade CLX Property Advocate - Contents 
United States, Oregon 
628228544

13.08.2024
What you'll do
  • Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end

  • Effective verbal and written communication

  • Obtain, evaluate, and investigate facts of loss for the timely settlement of claims

  • Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience

  • Organize and prioritize daily tasks in order to resolve claim-based questions

  • Understand and interpret individual customer policies per state

  • Explain coverage decisions to customers in plain English, without relying on jargon

What you’ll need
  • 1 year of property claim-handling experience—handling all perils and causes of loss including theft, water, and fire

  • Ability to absorb and excel in a very fast paced and dynamic work environment

  • Claim handling experience in an effective desk management environment

  • Experience handling complex Contents and Loss-of-Use claims

  • Experience working with large national property-direct repair vendors and adjusting firms

  • Empathy, patience, positivity, and a passion for outstanding customer experiences

  • Comfortable with and adaptable to new technology and business tools

  • Experience using estimating software, such as, Xactanalysis, Xactware products is preferred

  • At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

  • Lemonade expects all advocates to have and maintain an adjuster license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months