JPMorgan Global Governance Engagement Leader - Vice President 

United States, Illinois, Chicago 

628205632

Job responsibilities

• Manage and resolve cases related to time operations, payroll, and tax within the Service Now platform.
• Ensure accurate and timely processing of payroll transactions in compliance with US regulations.
• Collaborate with HR and finance teams to address payroll discrepancies and tax-related issues.
• Maintain up-to-date knowledge of US payroll and tax laws and regulations.
• Provide exceptional customer service to employees by addressing inquiries and resolving issues promptly.
• Generate reports and analyze data to identify trends and areas for improvement in payroll and time operations.
• Assist in the development and implementation of payroll policies and procedures.
• Participate in audits and ensure compliance with internal and external standards.

Required qualifications, capabilities and skills

• Strong in excel, analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of federal and state payroll regulations.
• Ability to work collaboratively in a team environment.
• Agile and open to change
• Educational Qualification: Graduation
• Shift Timings: IST 5pm to 2am