KLA Customer Support Engineer w/m/d 

Germany, Saxony, Dresden 

626237827

Your responsibilities:

• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer site.
• Representing the company to the customer and accountability for customer satisfaction with service.
• Assuring operational quality of system equipment. Coordinating actions with customers to minimize down time.
• Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. May provide assistance to installation engineers in resolving problems.

• Certified engineer (Bachelor or Master) or degree from advanced technical school or work experience
• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on site customer problems.
• Excellent customer relation and excellent analytical problem-solving skills.
• Ability to work in a high-pressure environment.
• Ability to work in a team within a multi-cultural environment.
• Fluent in English and German language is desirable
• Proficiency in MS office tools
• Experience in the semiconductor or electronic industry is a plus
• The candidate needs to be a hands-on type person, enthusiastically interested in learning new things and keen on communicating with customers and our internal Division.
• Domestic and international travel may be required up to 5%

• Dynamic job in the Semiconductor Industry.
• Great team to work with in Dresden.
• Team events (e.g. family summer event, Christmas party).
• We offer a competitive, family friendly total rewards package.
• Variable compensation components, e.g. participation in company stock purchase plan.
• Permanent full-time employment.
• Company car or car allowance.
• Extensive initial and guaranteed further training.
• 30 days of vacation.

Minimum Qualifications