Salesforce VP User Experience Service Cloud 

United States, California, San Francisco 

623068050

Job Category

Job Details

About Service Cloud
You will lead the design of our Service product portfolio (including Service Cloud, Digital Engagement, High Volume Contact Center, and more). You will drive the engine that is the secret behind the success of every Salesforce customer and be accountable for continued product innovation, customer success, and market leadership.

Responsibilities include:

* Create and drive a user experience vision for all products across all teams supporting Salesforce Service Cloud.
* Lead a global UX team to align and execute the vision across UX, Product, and Engineering teams
* Provide direction to the design and research teams from conceptual work through execution.
* Recruiting, nurturing, and retaining best-in-class talent
* Reinforcing a design-driven culture that leverages the best product, technology, and innovative talent

Required Skills/Experience:

* Demonstrated experience setting UX vision and innovation, with the ability to lead a team to execute against and optimize across a portfolio of products, projects, and teams simultaneously
* Proven ability to work in a fast-paced, dynamic environment
* Operational excellence in running high-performing teams
* Makes difficult decisions with accountability and transparency, regardless of the outcome
* Removes ambiguity, is adaptable and flexible
* Powerful presentation and storytelling skills
* Understanding of key business metrics and data and how they connect to design
* Excellent cross-disciplinary collaboration skills and solid organizational agility
* 10+ years in the field and 5 years in a team leadership role

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