HP SSC NA Personal Systems Partner Manager 

Costa Rica, Heredia 

622854596

SSC NA Personal Systems Partner Manager

Responsibilities

• Drive a high-performance Repair Operations to achieve Operational Excellence
• Manage the Day-to-day Operations, including performance revisions, escalations and progress in our priorities
• Analyze process gaps to address opportunities to improve customer experience and optimize cost.
• Develop new process capability for new repair lines and customer solutions.
• Develop quality system to ensure operation meets both internal and external parties' quality requirement.
• Develop workplace learning plan.
• Ensure technical operation meets daily output yield targets.
• Evaluate processes to optimize process capability.
• Formulate strategies for repair process performance improvement.
• Improve process capability indices to meet organizational goals.
• Lead cross-functional team in continuous improvement projects.
• Coordinate with management to align business and informational priorities.
• Partner with engineering and supply chain teams to understand business requirements.
• Engage with managers from various departments to specify data requirements for analysis projects tailored to their unique business processes.
• Strategically drives a broad range of complex supply chain processes, which may include import/export operations, typically for large and complex global business units.
• Defines, measures, and leverages KPIs to drive continuous improvement in business operations and converts recommendations into compelling new business plans.
• Works with managers to ensure alignment with global goals and objectives.
• Executive presence (Written communication, Executive Presentations and effective Virtual/F2F meetings)
• Provides mentorship and coaching to junior-level staff employees to ensure professional development.

Education & Experience Recommended

• Four-year Graduate Degree in Industrial Engineering, Process Engineering, Supply Chain Management, Project Management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

Preferred Certifications

• Process Engineering Certification

• Continues improvement methodologies such as Six Sigma, Lean Six Sigma, Lean Manufacturing

• Project Management Professional (PMP) Certification

• Certified Professional in Supply Management (Standards Organizations) will be considered as a plus

Knowledge & Skills

• Continuous Improvement Process
• Essential data analyst skills
• Supply Chain Experience
• Process Engineering
• Innovation tools and methodologies
• Project Management
• Troubleshooting
• Collaboration
• Communication skills
• Six Sigma, Lean manufacturing or other Continues improvements methodologies.
• Data storytelling
• Executive Presentation skills
• Attention to details.
• Effective Communication
• Results Orientation
• Learning Agility
• Customer Centricity

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management

Supply Chain & Operations

Full time

First Shift (Mexico)

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