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Honeywell Lead CX Specialist German Hybrid 
United States 
622737401

24.07.2024
JOB DESCRIPTION

Key Responsibilities

  • Successful and timely booking and lifecycle handling of all product orders
  • Support local office support with all required administration activities
  • Work within guidelines of Global policies and processes
  • Customer order processing in ERP system
  • Ensure good document control
  • Generate Standard Sales Orders; Warranty Orders; RMA orders
  • Requisitioning parts, materials, services
  • Creation/extension materials and Maintain Price List
  • Follow credit approval process (including dispute resolution)
  • Customer master data set up & management
  • Execute Approved Special Pricing correction
  • Order Acknowledgement Coordinate Goods receipt of orders on delivery and Out Bound Deliveries
  • Enables communication flow between customer and our ISC units
  • Logistics Activities- coordinating with Factories for arranging deliveries
  • Coordinating with warehouse for arranging deliveries
  • Follow up activities for customer invoicing to ensure better cash flow
  • Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)
  • Outbound & Return Logistics Issues
  • Coordination for Cost Invoice from factory
  • Customer Invoicing
  • Customer Credit Notes
  • Reports Tracking maintenance: weekly, daily, monthly reports
  • Supports manager with ad-hoc tasks

Key skills and qualifications

  • University Degree
  • Preferred experience in a Customer Services environment
  • Experience working in a multi discipline team
  • Eager to learn and work in a changing and fast- growing environment
  • Customer and action oriented
  • Self-motivated with good communication skills
  • Strong team player with positive outlook
  • Ability to interact with a wide variety of customers in various countries
  • Oral & written communication at all levels English - advanced/fluent
  • Oral & written communication at all levels German - advanced/fluent
  • Knowledge of ERP – SAP
  • Good standard of ability with Microsoft Office applications

Our offer:

Additional Information
  • JOB ID: HRD222145
  • Category: Customer Experience
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Nonexempt