Microsoft Customer Success Account Mgmt CSAM - Manager 

United Kingdom, England, London 

622617894

Check out all of our products at:

Required/Minimum Qualifications or Experience

• Bachelor's degree within Computer Science, Information Technology, Engineering or related field and/or equivalent work experience.

Skills and Capabilities

We are looking for a highly motivated and passionate business and people leader to lead a team and a portfolio of accounts with a significant amount of cross-functional cloud services, enabling cloud adoption and success for our customers.

• Business Leadership: Experience in customer success, technology sales, consultative or program delivery, preferably within Enterprise Commercial . The ability to demonstrate capability in managing within complex environments, complex projects and support engagements.
• People Leadership : Experience in managing people and virtual teams across functions, being able to demonstrate leadership in driving an inclusive and collaborative culture, driving teamwork, diversity and cross-team alignment. Ability to inspire teams and manage complex people dynamics.
• Driving Change: Experience in driving transformation, organizational and business change while delivering results with customers and within an organisation, demonstrating experience of driving change or adoption of technology with customers.
• Collaboration : Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers and proven ability to influence across organizational boundaries is key.
• Communication : Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required.
• Business & Technical acumen by demonstrating: Proven ability to map the customer’s needs to solutions, understanding Enterprise cloud workloads and an ability to stay up to date on Cloud and Industry Scenarios and workloads. Empathy, curiosity, the desire to constantly improve, acquire new skills and drive for results.
• Industry: A desire and passion to work in the Enterprise Commercial sector including Mobility, High-Tech, and Business Services.

The CSAM Manager is a key business, industry and people leader responsible for:

• Talent acquisition and planning, on-boarding, developing, coaching, mentoring and evaluating Customer Success Account Managers.
• Building a high performing team that is diverse and inclusive.
• Strong partnering with all required Microsoft stakeholders to drive role clarity, account coverage, project assignment, effective cross-team collaboration and acceleration of multi-cloud consumption activities.
• Coach and enable the team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.
• Ensure the team delivers high quality production deployments that are resilient and successful.
• Drive Customer Health and operational excellence, including timely consumption opportunity management, high-quality reporting and insights and delivery portfolio health.