Microsoft Customer Success Account Manager CSAM 

Taiwan, Taoyuan City 

630909662

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Required Qualifications (RQ)

• Several years of experience in customer success as described by the core tenants above, technology sales, consultative or program delivery. The ability to demonstrate capability in managing within complex environments, at scale, across complex projects and support engagements.
• People Leadership: Several years of experience in managing people and virtual teams across functions, being able to demonstrate leadership in driving an inclusive and collaborative culture, driving teamwork, diversity and cross-team alignment. Ability to inspire teams and manage complex people dynamics.
• Driving Change:Experience in driving transformation, organizational and business change while delivering results with customers and within an organisation,demonstrating experience of driving change or adoption of technology with customers.
• Business & Technical acumen by demonstrating:

Additional Qualifications (AQ)

• Preferably desire and passion to work in the Retail & Consumer Goods Sector
• Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required.
• Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers and proven ability to influence across organizational boundaries is key.
• Education:Bachelor's degree, beneficial within Computer Science, Information Technology or business. Desirable but not essential

Responsibilities

• You will be responsible for talent acquisition and planning, on-boarding, developing, coaching, mentoring and performance management, building a high performing team that is diverse and inclusive.
• Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
• Customer Strategy and Growth – You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
• Customer Experience - You will coach a team to enable Customer health, security and resiliency, identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.​
• Consumption and usage excellence – You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
• Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

• Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
• You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.