US Bank Process Improvement Manager Category Corporate 

Poland 

621803516

About the Role:

As a Process Improvement Manager in our European Operations team, you will play a pivotal role in enhancing operational efficiencies. Your expertise will be essential in simplifying and standardizing various processes within the team, ensuring streamlined, efficient and effective operations and improved service delivery to our clients thus supporting both the Operations Transformation and Growth Agenda.

Key Responsibilities:

• Analyse existing operational processes, measure outcomes, and identify opportunities for simplification, standardization, and efficiency, while identifying and eliminating redundancies.

• Utilize problem-solving tools for root cause analysis illustrating bottlenecks, redundancies, vulnerabilities, and opportunities for enhanced efficiency or effectiveness laying out productivity gains and impacts.

• Based on analysis undertaken develop and implement strategies to streamline operations, reduce complexities, and eliminate redundancies.

• Presents findings and recommendations to business process owners and project teams.

• Collaborate with various departments to understand business impacts and contribute to solution development.

• Coordinate cross-functional activities, ensuring alignment with business objectives and integration of new processes.

• Participates in pre-implementation of process projects to determine the level of involvement and risk to assigned organization.

• Monitor and report on the effectiveness of implemented strategies to leadership team making adjustments as necessary.

• Research and benchmark best business practices and advancements both within and outside the organization and to implement continuous process enhancement.

• Facilitate the adoption of new technologies into existing business processes, ensuring sustainable and quantifiable improvements leading to improve quality, customer satisfaction and cost performance.

• Frequently interface with business lines, including management, and/or internal resources.

• Facilitate training sessions for team members on process mapping, tooling, techniques, new processes and standards.

Qualifications and Preferred skills:

• Bachelor’s degree or equivalent

• Minimum 6 years of overall work experience of which 3 years in process improvement and optimization, preferably in merchant acquiring or financial services operations.

• Conceptual knowledge of fundamental theories, principles and practices, and basic understanding of business operations.

• Strong analytical skills, ability to interpret complex data and proficiency in data analysis tools.

• Effective communication, verbal and written presentation and interpersonal skills.

• Proficient in process mapping, process modelling, process controls and workflow analysis.

• Familiarity with Lean, Six Sigma, or other process improvement methodologies.

• Project management certification or experience.

• Effective influence, change management, and coaching skills.

We offer:

• Full-time position, employment agreement

• Excellent package including complex medical care, group insurance, Multisport card, language classes.

• Highly professional, multicultural environment and high standards of work.

• Professional training, opportunity to develop a career path in organizational structures, support in career planning.

• Work in a dynamic team with a supportive inclusive culture and strong values.

• Interaction with Clients and Colleagues across organization.

• Good atmosphere at work and comfortable working environment.

• Flexible hybrid/remote working model following successful onboarding period

Hybrid/flexible schedule:

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