SME/Unix System administrators responsible for providing L3 Unix support for SMBF Unix infrastructure
Provide technical tier-3 Production Support Management for large complex infrastructure
Proactively monitor overall production support, resolving risks and issues and initiating corrective action plans as appropriate
Automate repetitive tasks by developing self-healing and self-service solutions.
Ensure processes are clearly documented
Provide regular communication to management and stakeholders of production support status for your infrastructure, including risks, issues and mitigations
Analyze complex problems/situations and to propose simple solutions
Communicate complex technical issues to business users in a language they understand
Manage a workload which is subject to changing priorities and demands
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Engineering solutions and participation in projects implementation
Implementation of Enterprise infrastructure tools
Reduction of faults, root cause analysis
External data center services vendor management
Qualifications:
9+ years into IT infrastructure domain with At least 5 years of experience in Unix/Linux SME role
Highly technical and problem-solving skills in Linux environment
Knowledge of HP, Dell, IBM, VCS, GPFS, VMWare VMs, VXVM and VVR software and hardware up to enterprise level
Prior experience in large scale enterprise infrastructure support, re-engineering, performance fine tuning and automation.
Experience in Infrastructure Support Group in a high availability/mission critical environment
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
Analytic and methodical approach to problem solving
Ability to remain calm and objective in a high-pressure environment
Must have strong self-management and be ready to use own initiative
Perfect communication, influencing and organizational skills are a must
Demonstrate accountability, leadership, independent initiatives and willingness to lead and work with teams across multiple locations and time zones
Strong team player skills
Flexible and being able to manage time effectively
Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision
Understanding and hands on experience on Automation through CHEF and Ansible - desirable
Understanding/experience of SRE concepts - desirable
Understanding and use of Gen AI concepts - desirable
Education:
Bachelor’s/University degree or equivalent experience