Uber Claims Lead 

United States, West Virginia 

620003490

You will collaborate closely with our Claims Leadership team based in Chicago, Illinois. This hybrid role requires 60% onsite attendance at our Chicago office, allowing for both in-person engagement and the flexibility of remote work.

• Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation.
• Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership.
• Align the team with organizational goals, ensuring strategic initiatives are executed effectively.
• Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth.
• Identify opportunities for team development and leverage individual strengths to build a high-performing team.
• Partner with cross-functional teams to influence key metrics and continuously improve claims processes.
• Serve as a technical functional expert for direct reports and responsible for real time support.

• Bachelor’s Degree or equivalent professional working experience.
• 2+ years of front-line leadership experience in a result-driven environment
• Willingness to work holidays, weekends, and/or mid-shift

• 2+ years of experience in claims adjusting.
• 6+ months of experience on the First Notice of Loss (FNOL) team at Uber
• 1 year of experience handling sensitive or safety-related user issues within Uber.
• Strong understanding of claims policies and procedures, with the ability to apply them effectively.
• Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs.
• Proficient in managing multiple tasks across various technology platforms.

• Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills.

• Experience or familiarity with project management