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Google YouTube Outreach Operations Specialist 
India, Telangana, Hyderabad 
619792727

25.03.2025
Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India.Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
Minimum qualifications:
  • Bachelor’s degree or equivalent practical experience
  • 5 years of experience in a customer or client-facing role supporting incident response management, risk mitigation, or customer support.
  • Experience in escalation management, executive communications, incident commanding, and making time-critical decisions with incomplete information.

Preferred qualifications:
  • Ability to communicate investigative findings and strategies to technical staff, executive leadership, legal counsel, and internal and external clients.
  • Ability to advocate for creator solutions that protects the YouTube ecosystem and its employees.
  • Ability to act as a working incident manager in on-call rotations, over weekends, and adapt to rapidly changing priorities in the YouTube ecosystem.
  • Ability to communicate in English fluently to support client relationship management in this region.
  • Ability to work in the environment via prioritization and time management.
  • Excellent time and project management skills, ability to balance multiple tasks and priorities.