Truist Servicing Sales & Acquisitions Operations Manager 

United States, Virginia, Richmond 

619591417

Regular or Temporary:

English (Required)

1st shift (United States of America)Provide oversight and leadership of the Servicing Sales and Acquisitions team to include management of all servicing-related transfer, acquisition, repurchase, and new loan boarding activities. Act as the single point of contact for cross-departmental operations, providing continuity in the management of compliance and operational requirements for the specialized Servicing Sales and Acquisitions processes.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Ensure team members adhere to all governing servicing SLAs, regulations and investor requirements. Oversee proper management, budget, staffing, performance and development; as well as, hire, train and coach staff. Establish, review and maintain department standards; identify gaps, coordinate improvements and develop controls to enhance efficiencies and minimize risks. Manage operations within appropriate risk tolerance, including settlement and loss authority limits. Identify and communicate adverse issues, trends or inefficiencies to senior management and other lines of business along with proposed solutions; implement agreed upon resolutions. Build and maintain relationships with internal and external business partners, managing expectations and accountability All other duties as assigned.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills:

Bachelors degree, or equivalent education and training in Mortgage, Finance, or strongly related Industry or experience. A minimum of five years in a management or leadership role of individual contributors Seven years of exposure to default, mortgage servicing or strongly related field Strong oral and written communication skills Strong interpersonal, time management and organizational skills Ability to work in an occasionally changing and low-paced environment Medium/High ability to operate independently Ability to lead and manage a small organization and direct non-income expense

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Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.