Boston Scientific Customer Care Representative 

Australia, New South Wales, Sydney 

617334429

Shweta Mago
Aislinn Roche

KEY RESPONSIBILITIES

• Effectively manage enquiries from both internal and external customers through a range of different communication methods
• Process incoming orders for customers according to specific requirements, including consignment orders, sales representative inventory requests, loan kits, free of charge deliveries and returns
• Providing a high level of service and responsiveness with all enquiries including but not limited to order and delivery follow up, product availability, pricing, invoicing queries, disputes or discrepancies
• Run reports as necessary
• Maintain documentation in accordance with quality and financial audit requirements
• Work in adherence to quality and compliance processes
• Contribute to a positive team environment and provide colleagues with support
• To represent Boston Scientific values and perform your role with integrity
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

RELATIONSHIP BUILDING

Communicates effectively one-on-one and in groups. Openly shares knowledge and expertise. Listens actively and contributes to the open expression of ideas and opinions.

Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Moves forward productively and optimistically under conditions of change or uncertainty.

FUNCTIONAL EXPERTISE

Stays up to date in area of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives.

YOUR EXPERIENCE AND SKILLS

• Experience in a similar customer facing role
• Excellent attention to detail
• Ability to understand customer needs
• Previous experience with ERP / MRP Systems & MS Office Applications and reporting tools such as Tableau is highly regarded

WHY CHOOSE US?

• Great Place To Work Certified in 2024 & 2025
• Best Workplaces for Women in 2025
• Inclusive Employee Resource Groups
• 2 Wellbeing Days per year
• Discounted health insurance
• Ability to purchase additional Annual Leave
• Employee Stock Purchase Plan
• Access to Employee Assistance Program
• Free on-site parking