Bank Of America Consumer Banking Operations Manager 

United States, Oregon 

614541957

Partners daily with financial center teammates to deliver the full suite of advice to help every client navigate their unique life priorities, stressing operational excellence and risk mitigation.

Direct management and development responsibilities for Operations Analysts, including field visits, managing task schedule, action planning, monitoring trends and minimizing variability.

Educate and upskill Market Leader risk and control knowledge and skill, including field visits, overrides, approvals and operational escalations.

Analyze and address data from various sources to drive operational excellence and risk mitigation.

Drives a culture of identify, escalate and debate, including expediting the handling of escalations in the areas of fraud, scam prevention and client dissatisfaction.

5-7 years of people management experience

Experience managing large geography

Up to 60% travel required

Proactively builds trusted relationships with key partners/clients

Ability to be a change agent and work in a fast-paced environment

Assess and learn partner’s business, priorities, and challenges followed by execution

Ability to attract, recruit and retain an effective operations team

Exercises good judgment and experience to make timely and effective decisions

Communicates effectively at all levels

Communicates strategic business plans and tactical goals to team members

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results

Collaborates effectively to build and nurture strong relationships in a matrix environment.

Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.

Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.

Proficiency in computer skills and professional programs (for example, Microsoft Office)

Undergraduate degree

Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded

Experience with risk mitigation, operational excellence and process management