Palo Alto 【東京】中央省庁向けハイタッチセールス （Account Manager Central Govenment team 

Japan, Chiyoda 

614347267

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Data Operations Specialist, you will execute the data maintenance, monitoring, and resolution needed to directly impact sales velocity, reporting accuracy, and the overall customer experience. You'll manage high-priority escalations, track data changes, and identify trends to drive continuous improvement in our systems and policies.

This role reports to the Senior Manager, Sales Operations and requires extensive partnership across GTM Business Operations, Customer Support, IT, Finance, and other organizations. You ensure our teams have the trusted data foundation required to secure the future.

Your Impact

You will be instrumental in maintaining the integrity and reliability of our most critical GTM data, directly enabling faster sales cycles and accurate business forecasting. Key responsibilities include:

• Service Queue Management: Prioritize and handle a high volume of data service requests, ensuring timely, effective resolution within defined Service Level Agreements (SLAs).

• Data Validation and Research: Execute complex updates to account hierarchies, deduplication, and firmographic data by meticulously researching and analyzing public and third-party data sources.

• Data Standards Enforcement: Act as a critical enforcer of established data standards and policies, ensuring consistent adherence across teams to maintain peak data integrity.

• Mass Data Execution: Perform necessary analysis and large-scale updates to account information, utilizing internal tools to drive measurable improvements in data accuracy.

• Complex Issue Resolution: Investigate and manage escalated "corner case" issues, providing thorough root-cause analysis and documentation.

• Performance Optimization: Monitor and record trends in service requests, identifying error rates and interpreting dashboard results to propose and implement process enhancements.

• Cross-Functional Partnership: Collaborate closely with the broader Data Operations Team to document data standards and policies effectively.

Your Experience

• We seek a highly organized, proactive, and independent problem-solver with 5+ years of experience, who thrives in a high-growth environment:

• Mindset & Approach:

  • Strong passion for data accuracy and solving complex data challenges.

  • Highly detail-oriented with proven ability to investigate and validate data integrity.

  • Ability to operate independently and manage multiple tasks simultaneously.

  • Comfortable in a fast-paced, dynamic work environment.

  • Business-centric approach with experience collaborating with various functional teams.

• Communication & Collaboration:

  • Excellent written and verbal communication skills (English fluency required).

  • Proven ability to manage requestor escalations effectively.

• Technical Acumen:

  • Ability to rapidly learn new tools, platforms, and business processes.

  • Experience with advanced Google Sheets/Spreadsheets is required.

  • Significant experience with Salesforce.com (SFDC) and SFDC-related tools (e.g., SOQL, ETL, Salesforce Inspector) is a major advantage

All your information will be kept confidential according to EEO guidelines.