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Apple AppleCare Quality Program Manager Japan, Minato 613925118
Yesterday
- Requires 3+ years of experience as Quality Program Manager
- Experienced in Contact Center Management and familiarity with Apple Products
- Exceptional skills and experience on customer journey mapping and improvement
- Passionate on customer experience excellence
- Strong ability to analyze data & identify trends
- Excellent oral & written communication skills and ability to navigate at multiple levels of engagement including senior level audience in both Japanese and English
- BS/BA or equivalent experience
- Insightful and intuitive understanding of strategies for effective communication
- Self-motivated and proactive, ability to work independently and in a team environment with strong follow-up, organizing and prioritization skills
- Skilled at relationship building, influencing and leadership, driving accountability without control
- Strong analytical, critical thinking and problem solving skills
- Skilled at navigating through ambiguity, complexity and changes
- COPC certified
- Proficiency in other Asian languages are desired
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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