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Apple Apple Professional Services Scoping Engineer United States, Texas, Austin 613698296
Today
For over 40 years, we’ve had the privilege of working alongside educators around the world. From that experience, we know that educators with powerful technology can unlock the unique genius in every learner, so they can make a difference.As a Scoping Engineer, you will be responsible for translating the customer’s business requirements into specific systems, applications and/or process designs for custom technical solutions. You will analyze trends based on customer requirements, design solutions to meet the customer’s objectives, and partner with the greater Professional Services team to identify opportunities for new or revised service offerings. This role balances the needs of the customer and Apple to design a solution that meets or exceeds the requirements of service delivery.
As an Apple Professional Services Scoping Engineer, you will be part of a larger delivery organization that is specifically responsible for the implementation architecture, installation, configuration, and integration of Apple products to enhance teaching and learning. You will be assigned to a specific sales team and will work side-by-side with sales in a coaching and mentoring capacity to support Mac and iPad deployments.In this position, you will:
- Typically requires a minimum of 5 years of related experience
- Background as a scoping engineer, solution architect, and/or program/project manager focused on large, multi-site customer deployments
- Experience constructing complex solutions in the services market (e.g., solutions including hardware, software, MDM, deployment services)
- Broad knowledge of Apple products including iOS, MacOS, MacOS Server, services-related processes, and all supporting technologies
- Outstanding communication and presentation skills with the flexibility to adapt to various technical and non-technical audiences
- Bachelor’s degree or equivalent experience
- Expert attention to detail and organizational skills
- Deep expertise in systems integration, services and component design, and solutions modeling
- In-depth knowledge of assessing operational risk, cost drivers, and impacts to service delivery
- Experience collaborating with third-party providers, managing those relationships, and negotiating the best pricing/cost to improve customer experience
- Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions
- Excellent collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners
- Ability to collaborate, lead, and contribute to a team; Focused on overall project productivity
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