JPMorgan Loan Servicing Specialist III - Transaction 

Philippines, Quezon City 

611685517

As a Loan Servicing Specialist III within the Servicing teams, you will be responsible for processing complex loan transactions in a fast-paced environment. You will have the opportunity to work with various market segments and handle various forms of non-monetary related transactions. Your role will involve data entry, processing payments, rate resets, and maintenance transactions, among other duties. This role requires exceptional customer service skills, attention to detail, and the ability to adapt to internal tracking and monitoring systems. You will also be expected to maintain prompt and proactive communication with business partners on the status of their requests.

Job responsibilities:

• Create PDF batch work for quality control/two-touch and document repositories
• Enter data of customer and loan details into the loan system
• Process payments, rate resets, quote payoffs and maintenance transactions
• Identifying inaccurate, incomplete or missing information on the transactions prior to submit for approval.
• Minimize credit and business risk through awareness of procedure, compliance, and bank policy.
• Review and complete escalated requests. Participating in projects and working groups as required
• Understanding and following Bank policy and established procedures
• Exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market/credit partners & resources (ability to calculate interest and fee accruals for billing is required for this role).
• Maintaining prompt and proactive communication with business partners on the status of their requests
• Meeting or exceeding established Service Level Agreements. Exercising judgment, discretion, and prioritization

Required qualifications, skills, and capabilities:

• Successful completion of all periodic High Value Business Entitlements (HBVE) background checks
• Minimum of 2 years of prior loan operations and/or quality control experience in a banking or financial services industry.
• Proficient in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.).
• Ability to adapt to internal tracking and monitoring systems.
• Knowledge of ACBS and/or Loan IQ. Understanding of US Dollar and Foreign Currency Loans
• Working knowledge of legal/credit documents. Ability to interpret standard reports and forms.
• Excellent interpersonal and written/verbal communication skills. Exceptional customer service skills.
• Ability to effectively multi-task and prioritize workloads while working within tight service levels.
• Strong organizational and time management skills. Demonstrate attention to detail and accuracy with completed work.
• Ability to consistently maintain high performance levels in stressful situations and high volume environment. Ability to think out of the box and recommend solutions/ improvement.