Amazon Sr Customer Advocacy Specialist - GenAI Q Business QuickSight 

United States, Illinois, Chicago 

610585955

Key job responsibilities
A day in the life
* Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and acting as a strategic advisor driving enterprise-wide adoption of Gen AI
* Deliver compelling presentations, product demos, sample solutions and programs, events (such as Hackathons, GameDays), technical blogs, forum post updates, and discussions to drive initial and enterprise adoption of Gen AI tools.
* Create, scale, and extend “train the trainer” models to drive expansion of Gen AI tools within enterprise customer organizations
* Build and engage with C-level stakeholders to understand the value prop of the developer experience
* Monitor customer health metrics and proactively identify risks or opportunities, implementing retention and expansion strategies.
* Bring customer signals back to product teams to drive innovation on AWS product roadmaps.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.