JPMorgan Conversational AI Data Analyst 

United States, Delaware, Wilmington 

610458206

As aConversational AI Data Analyst

Job Responsibilities

• Manage, monitor, and evaluate the CDA intent and entity taxonomy.
• Work closely with Product Managers, ML Engineers, and Analytics by providing linguistic expertise and direction for new NLP capabilities (e.g., dialogue, ambiguity, inference).
• Partner closely with Annotation Lead to review and optimize training data and enable meaningful and measurable outcomes.
• Design extended analytic frameworks and semantic representations to support richer NLU models.
• Develop and maintain documentation on Natural Language Understanding processes, guidelines, and best practices.
• Conduct conversational analysis in close partnership with the Analytics team to identify patterns, anomalies, and opportunities for improvement.
• Develop innovative conversation analysis strategies aimed at automating processes and enhancing efficiency.
• Work closely with the design and experience teams to provide conversational insights and recommendations.
• Compile reports to effectively communicate analysis findings and actively participate in cross-functional meetings.
• Communicate insights and recommendations to stakeholders in a clear and actionable manner.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in Data Analytics, Conversational AI, Computational Linguistics, or Natural Language Processing.
• Background in linguistic analysis, especially syntax, semantics, and/or pragmatics.
• Advanced knowledge of conversational AI product development life cycle, training, design, and conversation analysis.
• Proven experience in conversation analysis, customer experience, or a similar role.
• Strong analytical skills with the ability to interpret complex data sets.
• Proficiency in creating, managing, and optimizing taxonomy and entities.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a team environment.
• Experience with conversational AI platforms and tools.
• Familiarity with Python is a plus.

Preferred Qualifications, Capabilities, and Skills

• Master’s or PhD in Computational Linguistics, Data Science, or related fields.
• Experience working with Generative AI and LLMs.
• Demonstrated prior experience working in a highly matrixed, complex organization.

***Relocation assistance is not available for this role.