Capital One Principal Associate Product Designer Card Fraud & Disputes Design 

United States, Virginia, Richmond 

60990607

West Creek 3 (12073), United States of America, Richmond, Virginia Principal Associate, Product Designer (Card Fraud & Disputes Design)

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

• Collaborating with design, technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience

• Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing

• Supporting design-led workshops to engage and build alignment across different partners and teams

• Proactively offer recommendations and solutions by championing prioritization of design centered product enhancements grounded in research and analysis

• Connecting with design community peers in service of learning, sharing, and teaching

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset - this is as important to the work as the results

• Participating in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities

• Demonstrating familiarity with design and prototyping tools to deliver cutting edge interactive concepts and enable successful collaboration across teams

• Participate in end-to-end product design by:

  • Collaborating closely with fellow user experience designers, researchers, product managers, and engineers to define, challenge and solve complex problems to enhance interactivity and delight users

  • Partnering closely with other designers to define and refine how our brand and interactions can be used to bring clarity, humanity, and inspiration to key moments in our digital customer experiences

  • Creating storyboards, interaction models, prototypes, and narrative demos resulting in low to high fidelity prototypes

  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines for interaction + visual design for different devices (tablets, wearables, mobile, etc.) and platforms (such as web, Android, iOS, etc.)

  • Supporting effective storytelling and presentation of visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

  • Thinking systematically about creative problem-solving in order to scale your creative efforts to serve thousands of internal stakeholders and tens of millions of customers

  • Confidently communicating your decision-making and the ideas of the team to a broad audience of internal stakeholders, including presenting your creative work to company leadership

  • Managing and leading multiple high-stakes projects and deadlines efficiently and effectively within a fast-paced product environment

Basic Qualifications

• At least 4 years of commercial experience in UI/UX design, product design, interaction designer, or similar role

• At least 4 years of experience working with design and prototyping tools, such as Figma

Preferred Qualifications

• At least 6 years of experience designing for cross-channel experiences

• At least 6 years of experience working with Product and Tech partners

• Familiarity working with and contributing to internal toolkits, frameworks, and design systems

• Experience collaborating cross functionally between product design, engineering, and to ensure that brand experiences in product ship efficiently and with a high standard of quality

New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.