JPMorgan Product Portfolio Operations Senior Associate 

United States, Texas, Plano 

609340065

As a Senior Product Portfolio Operations Associate in Global Banking, you are a significant member of a team responsible for implementing connectivity strategies across the product space. You understand what it takes to bring together all the key elements of a product line and its products to ensure coordinated outcomes.

Job responsibilities

• Create synergies across products to ensure successful delivery against business objectives
• Collect key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs
• Calculate metrics for portfolio management operations and analyzes data for areas of opportunity
• Develop change initiative materials and change timelines
• Assist in the product-level collection strategy consisting of controls, financials, and resourcing needs
• Partner with product and control teams to ensure digital product compliance of new enhancements; and evaluate the strength of existing product controls
• Able to work collaboratively in teams and independently to develop meaningful relationships to achieve individual and team goal
• Support intake and prioritization activities for new enhancement requests; perform analysis to understand the customer problem, strategic alignment and measures of success
• Support program updates to stakeholders and leadership team
• Understanding of risk, controls and compliance to departmental and company-wide standards
• Define and implement new frameworks to support processes

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management, program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work
• Work collaboratively in teams and independently to develop meaningful relationships to achieve individual and team goals
• Proven ability to operate within the product development life cycle and agile methodologies
• Critical thinking; can be given an objective and break it down into a plan with little guidance and execute
• Problem solving; quickly identify pain points and opportunities
• Willing to learn; ability to digest and understand large amount of information quickly
• Understanding of risk, controls and compliance to departmental and company-wide standards
• Excellent relationship-building skills

Preferred qualifications, capabilities, and skills

• Product or business analysis experience; proficient expertise in qualitative and quantitative analysis
• Prior working experience supporting product organization; or exposure to digital product delivery
• Familiarity with chase.com platform, Chase Connect or other digital experiences
• Familiar with Jira and Confluence for project tracking, collaboration or capturing high level business requirements
• Experience with digital product controls for online payment and authentication experiences