Cognyte Field Support Engineer 

Netherlands, South Holland, Zoetermeer 

607702959

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

As a Cognyter you will:

• Being the initial point of contact for customers.
• Demonstrating strong customer-facing skills and effective collaboration with various cross-organizational interfaces.
• Establishing and nurturing positive working relationships with customers to optimize their operations as needed.
• Conducting hardware and software installations, integrations, and system upgrades.
• Performing basic diagnosis and troubleshooting of hardware and software issues related to service requests.
• Leading each request, event, and package delivery while representing the company professionally.
• Implementing hardware and software resolutions.
• Conducting scheduled maintenance activities on hardware and software systems.
• Preparing for site surveys, producing documentation, and updating as necessary.

For that mission you’ll need:

• Proficiency in English and Dutch languages is required.
• Strong analytical skills for problem-solving in a complex, multi-technology environment.
• Understanding and sensitivity to the high security and reliability requirements of our customers.
• Solid knowledge of a wide range of hardware, including PCs, servers, SAN, NAS, network switches, load balancers, firewalls, etc.
• Proficient in various software systems such as Windows Server OS, Linux OS, Citrix, Virtualization Systems.
• Ability to be present at the Netherlands customer site on a daily basis and fulfill duties from the site.
• Willingness to travel internationally to customer sites (10%).
• Availability for on-call duties.

Would be considered an advantage:

• Being able to read and understand software code.
• Knowledge of Database System Administration (Oracle, Cybase, GPDB).
• Knowledge of SQL