JPMorgan Securities Services - Client Associate 

India, Maharashtra, Mumbai 

606831603

Job responsibilities

• Support the strategic definition and configuration of optimal solutions that address clients’ needs and objectives through collaboration with our clients and other internal teams such as Sales and Product
• Ensure all Operational issues are well recorded and remediated in partnership with local Ops teams
• Deliver compelling oral and written presentations with associated technical skills in building sales decks and training collateral
• Establish forums to coordinate across the Product Solutions team to enable a successful configuration of solutions
• Resolve relationship and account level queries of clients/fund managers
• Be the escalation point of contact for the Ops teams across the product suite taken by the client
• Keep awareness of latest product, process, business and market updates
• Implement process improvement to enhance efficiency and client satisfaction
• Enable technology adoption within the team to help reduce manual intervention
• Collaborate with wider teams across all regions to help manage efficiency through continued automation/ remediation of manual tasks

Required qualifications, capabilities and skills :

• Minimum 8 years of overall work experience.
• Excellent communication skills (verbal and written); Role involves extensive coordination with senior external and internal stakeholders across lines of businesses
• Strong attention to detail, problem solving and effective escalation skills required
• Experience working with Microsoft Excel, PowerPoint, SharePoint, and Project
• Energetic self-starter with ability to navigate the firm proactively, collaborate and effectively partner with different teams and individuals
• Strong program management skills, must be organized and able to develop a project plan and break it down into achievable deliverables
• Strong collaboration skills, able to work with many different individuals and partner effectively with different groups

Preferred qualifications, capabilities and skills :

• Working knowledge on Global Custody and/or Fund Services is a plus