Bank Of America Sr Service Specialist- Card Digital Services 

United States, Florida, Jacksonville 

606716975

Responsible for day to day servicing of Commercial and Large Corp Card clients, varying in complexity. Provides servicing assistance related to self service/client facing applications and file feeds.

Key Responsibilities:

• Service and support of simple and complex requests/inquiries from external clients via phone and email channel with an in depth understanding of self service applications used by clients.

Required Skills & Abilities:

• 2-3 Years previous experience working directly with clients.
• Prior experience working with Large Commercial Card Clients.
• Prior experience working on technical help desk.
• Self-starter and independent worker, ability to work with minimum supervision.
• Must have excellent written communication skills with demonstrated client focus.
• Superior follow through and initiative.
• Highly organized, adapt at time management, and problem/solving/analytical.
• Advanced skills within Microsoft applications.
• Must be client focused, a team player, with effective communication skills and professionalism through use of proper email etiquette.
• Ability to exercise good judgement and sound decision making skills a must.
• Must foster teamwork by helping to create and maintain strong morale: cooperate with team members to resolve problems and achieve goals.
• Ability to work in fast- paced, team environment.
• Microsoft Office, Excel proficiency.

Desired Skills & Abilities:

• Exercises judgment and discretion with respect to client escalations and problem resolution.
• Sharp desk and time management skills.
• Works well in a team environment.
• Call center experience is highly recommended.

1st shift (United States of America)